Return and Refund Policy

RETURN & REFUND POLICY

At Grand Arbor Living, we want you to feel confident in your purchase. Because we offer products from multiple manufacturers and suppliers, return eligibility, return timeframes, restocking fees, return shipping costs, and other return conditions may vary by product and manufacturer.

RETURN ELIGIBILITY

Before initiating a return, please contact Grand Arbor Living at support@grandarborliving.com or (516) 452-5110.

Our team will review your order and provide the applicable return instructions and requirements for your product.

Do not return an item to the manufacturer or ship an item back without receiving return authorization and instructions first.

SUPPLIER-SPECIFIC RETURN TERMS

Certain products may be subject to manufacturer- or supplier-specific return policies. Where applicable, these terms will be communicated on the product page, during the return authorization process, or otherwise provided to the customer.

Return eligibility may vary depending on the product, manufacturer, condition of the item, and circumstances of the return.

DAMAGED OR INCORRECT ORDERS

Please inspect your order as soon as it is received.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@grandarborliving.com with your order number, a description of the issue, and photographs or other documentation where appropriate.

We will review the issue and work with the applicable supplier or manufacturer to determine the appropriate resolution.

RETURN SHIPPING & FEES

Return shipping costs, freight charges, restocking fees, and other return-related costs may vary depending on the product and applicable supplier or manufacturer policy.

Any applicable requirements or charges will be communicated before an authorized return is processed.

REFUNDS

Approved refunds will be processed after the applicable return requirements have been satisfied.

Refund timing may vary depending on the product, supplier, payment method, and financial institution.

CANCELLATIONS

Cancellation eligibility varies by product and supplier. Orders that have already entered processing, production, preparation, or shipment may not be eligible for cancellation.

Please contact us as soon as possible if you need to request a cancellation.

If you have questions regarding a return, refund, damaged order, or cancellation, please contact:

Grand Arbor Living
Operated by Majestic Markets LLC
Email: support@grandarborliving.com
Phone: (516) 452-5110