Shipping policy

SHIPPING POLICY

Grand Arbor Living works with multiple manufacturers and suppliers to offer premium outdoor structures, furnishings, kitchens, wellness products, and backyard retreats.

Because our products vary significantly in size, weight, availability, and fulfillment requirements, shipping methods, processing times, delivery times, and applicable charges may vary by product and manufacturer.

ORDER PROCESSING

After your order is placed, order details are reviewed and submitted for fulfillment with the applicable supplier or manufacturer.

Processing and fulfillment times may vary by product and supplier.

SHIPPING & DELIVERY

Shipping methods vary depending on the product, supplier, destination, size, and weight of the order.

Certain large or oversized products may require specialized freight delivery. Specific delivery requirements and available shipping information will be communicated where applicable.

SHIPPING TIMEFRAMES

Shipping and delivery estimates may vary by product and supplier.

Any timeframe provided is an estimate unless expressly stated otherwise. Carrier delays, weather, product availability, freight scheduling, and other circumstances outside our control may affect delivery.

SHIPPING CHARGES

Shipping charges, when applicable, are determined according to the product, supplier, delivery destination, and shipping method.

Any applicable shipping charges will be displayed or communicated as part of the ordering process where available.

ORDER TRACKING

When tracking information is available, it will be provided after the order has shipped.

LARGE & FREIGHT DELIVERIES

Certain outdoor structures, furniture, kitchens, saunas, tiny homes, and other oversized products may require freight or specialized delivery.

Delivery procedures may vary by supplier and product. Customers should review any product-specific delivery instructions provided with their order.

DAMAGED SHIPMENTS

Please inspect your shipment upon delivery whenever possible.

If an order arrives with visible damage, missing items, or other delivery-related issues, document the condition with photographs and contact Grand Arbor Living as soon as possible at support@grandarborliving.com.

Please retain the product, packaging, and shipping materials while the issue is being reviewed.

SUPPLIER-SPECIFIC SHIPPING TERMS

Certain products may be subject to additional manufacturer- or supplier-specific shipping and delivery terms.

As Grand Arbor Living establishes and maintains authorized supplier relationships, applicable product-specific shipping requirements will be communicated where appropriate.

For questions regarding shipping or delivery, please contact:

Grand Arbor Living
Operated by Majestic Markets LLC
Email: support@grandarborliving.com
Phone: (516) 452-5110

Free shipping on orders over $100. Standard delivery: Economy, 5-8 business days.